Smell the Flowers

We have officially survived the month of April!  For many of us, it has been the longest month of our lives as we try to balance working from home, teaching our children via e-learning while schools are shut down, taking care of our aging parents, and trying to keep our pantries stocked.  As you may have guessed, yes, I am a gen-xer, or as we’ve now been dubbed, the ‘sandwich generation’.  While I’m not trained as a clinical provider, many of my friends are.  My heart breaks hearing their stories from the frontline of healthcare workers. 

By now, many of our lives have personally been touched by relatives, friends, or acquaintances who have contracted COVID-19.  Maybe this makes it even more important for us to slow down to find things to celebrate in whatever fashion we can.  For example, we have already taken part in several birthday parties via a parade of cars past the birthday person’s home and live videoconference parties!  

As we enter the month of May, I have been looking for the spring flowers to brighten my days.  I’ve already placed an order for my favorite spring flowers to decorate the front of my house and can’t wait to get my fingers in the dirt to plant them. Despite the fact that we will not see a vaccine for coronavirus for another 12-18 months, I take hope in small victories. In Indiana, there are 10 Simon property malls that are opening back up with limited hours, and hospitals are starting to offer selective medical procedures again.  

Please be advised that UMTRC only provides guidance on billing issues based on experience, anecdotal information we have heard in the field, and through research.  Following our advice does not guarantee payment.  We always recommend you check with the payer (or your Medicare Administrative Contractor) to verify UMTRC’s information.

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Do you have a telehealth story to share? We have all certainly been affected in some way by the COVID-19 pandemic, whether it be starting a new telehealth program, solving an issue with a current telehealth program, using telehealth in a way you never have before, etc.  We want to hear your story!  If you have a story you would like to share, please send it to

We look forward to hearing from you!  

Medicare Telehealth Billing Codes

The Centers for Medicare and Medicaid Services (CMS) made sweeping changes to expand Medicare telehealth coverage and services on 4/30/2020.  The document below contains the full lists of pre-COVID eligible services, as well as, the newly added codes.

You can also view the post on the site and the UMTRC News Article regarding these Physical, Occupational, and Speech Therapy changes.


COVID-19 Resources

The UMTRC team has been compiling COVID-19 resources for the states of Illinois, Indiana, Michigan, and Ohio, as well as national resources from CMS, HRSA, SAMSHA, and others.  We will continue to update the website as more information becomes available.  Please check this site regularly during this unprecedented pandemic. 

View UMTRC COVID-19 Resources

Upcoming Webinars

Telehealth/Telemedicine billing with current RHC rules/regulations"
Date: May 8, 2020

Time: 12:00 pm - 1:00 pm EST
Hosted by: Upper Midwest Telehealth Resource Center 
Presented by: Mark R. Lynn, CRHCP, CPA (Inactive)
RHC Consultant, Healthcare Business Specialists, LLC    

Mr. Lynn is considered one of the nation’s foremost experts in rural health clinics and the delivery of healthcare in rural areas. Mark Lynn, CPA (Inactive) started Healthcare Business Specialists to serve undeserved, rural areas which lacked resources to address a rapidly changing and ever complex healthcare system. Rural Health Clinics were just becoming an area of interest by HCFA (Now CMS) and Mr. Lynn recognized the potential benefit of the program in rural areas. Mr. Lynn has stayed committed to serving rural areas and specifically rural health clinics.

"Telemedicine Technology Basics"
Date: May 11, 2020

Time: 12:00 pm - 1:00 pm EST
Hosted by: Upper Midwest Telehealth Resource Center
Presented by: Scott Richards, Information Security Analyst, Purdue University Technical Assistance Program, cyberTAP

Purdue University cyberTAP’s Information Security Analyst Scott Richards will discuss what technology – much of which you already have – you need to complete a telemedicine visit, and to expand telehealth services in your practice. Ensuring you have the right technology to remotely serve your patients, your staff, and your billing processes is tantamount to the success of integrating telehealth into your practice. Many electronic health records systems have telehealth technology built into their systems, or readily available as an add-on.

Using Telehealth and Telemedicine to Support your MIPS and Medicaid PI Program Participation"
Date: May 18, 2020

Time: 12:00 pm - 1:00 pm EST
Hosted by: Upper Midwest Telehealth Resource Center
Presented by: Patty Rose, CPHP, Senior Quality Advisor, Purdue Healthcare Advisors

Patty Rose, Senior Quality Advisor from Purdue Healthcare Advisors, will provide an in-depth look at how providing telemedicine services during the current public health emergency, as well as longer-term telehealth services in your practice, supports your participation in federal and state quality programs. Whether you’re participating in the MIPS program, the Medicaid Promoting Interoperability Program (formerly called meaningful use), or both, you don’t have to have a patient in front of you to be successful in the MIPS or Medicaid PI programs. Even beyond participation in these programs, telehealth integration into your normal practices can increase your patient engagement and compliance, improve quality outcomes, and increase access.

“Telemedicine 101”
Date: May 27, 2020
Time: 1:30 pm - 2:30 pm EST 
Hosted by: Upper Midwest Telehealth Resource Center
Presented by: Luke Worley, BA, Resource Development Coordinator of Indiana Rural Health Association & Upper Midwest Telehealth Resource Center (UMTRC) for telehealth resources throughout Indiana, Illinois, Ohio, and Michigan.

Join this webinar to learn about Telemedicine 101 and the current regulatory status in UMTRC region of IL, IN, MI, and OH.


Virtual Office Hours

The UMTRC will hold several topic-based Virtual Office Hours this month. 
Bring a cup of coffee and join us for an informal discussion. 

Our May Virtual Office Hours will be:  

May 13 @ 1:00pm EST – “Video Etiquette”

May 21 @ 1:00pm EST - “Consent and Documentation”



UMTRC Stakeholder Calls

As part of our outreach efforts, the UMTRC has hosted virtual stakeholder calls with each state in our region every 4th month for the last several years.  Beginning in 2020, these calls will be hosted quarterly and will include all states (IL, IN, MI, and OH).  

Here is the 2020 stakeholder call schedule: 

July 22nd, from 2-3pm Eastern 

October 21st, from 2-3pm Eastern


Upcoming In-Person Events

*UMTRC is monitoring COVID-19 and will notify registrants if there are any changes to in-person events*

UMTRC 2020 Annual Conference
"Defining Your Telehealth Strategy"
July 14-15, 2020

South Bend, Indiana

We are back in South Bend again this year - home to St. Mary’s College and Notre Dame.  South Bend is located in north central, Indiana and central to the UMTRC states of Illinois, Michigan, and Ohio. Join us for a jam packed couple of days as the UMTRC brings speakers from across the country to help your organization to develop your telehealth strategy. The conference will start off on Tuesday morning with a telehealth 101 session at 10am.  With a total of 3 keynotes, 12 breakouts, and individual state networking sessions, this is a telehealth conference you do not want to miss!

*Please note that our conference will go on no matter what the pandemic brings. If we need to go VIRTUAL, we will! 

Are you LinkedIn?

Follow UMTRC’s LinkedIn page for information on

where to find us at training sessions, conferences, and the like.


You can also connect with us through Facebook and view archived webinars on our YouTube page.

Subscribe to the UMTRC Newsletter

Subscribe to the UMTRC Monthly Newsletter by clicking HERE.


This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number G22RH3051 under the Telehealth Resource Center Grant Program for $325,000. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.



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