Graduations and Summer Fun

May was a surreal month.

Instead of attending graduation parties, and gorging on cake and junk food, many of us attended parades of cars with high school graduates and their families driving down main street like my high school did this year. Here in Indianapolis, the month of May is usually heralded with IndyCar racing.  Instead of hosting the Indy 500 this May, the Indianapolis Motor Speedway allowed local Speedway High School seniors and their families to drive around the track and walk across the Yard of Bricks to retrieve their diplomas. Other high schools and colleges have hosted graduation ceremonies virtually.

Memorial Day weekend saw many local pools, YMCAs, businesses and restaurants only partially opened, or not opened at all. Almost all overnight summer camps have been cancelled. Vacation Bible Schools around us are being held virtually from home.  June usually starts prime vacation times for many families. Some of my friends and their families are starting to travel to warmer climates and are enjoying some ocean and beach times. My family has changed our vacation plans for the summer and are planning activities close to home. While life for us is starting to get back to some semblance of normality, it is definitely slower than it was before COVID-19.

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Please be advised that UMTRC only provides guidance on billing issues based on experience, anecdotal information we have heard in the field, and through research.  Following our advice does not guarantee payment.  We always recommend you check with the payer (or your Medicare Administrative Contractor) to verify UMTRC’s information.

Do you have a telehealth story to share? We have all certainly been affected in some way by the COVID-19 pandemic, whether it be starting a new telehealth program, solving an issue with a current telehealth program, using telehealth in a way you never have before, etc.  We want to hear your story!  If you have a story you would like to share, please send it to info@umtrc.org.

We look forward to hearing from you!  

Center for Connected Health Policy Spring 2020
State Telehealth Laws & Reimbursement Policies 

The Center for Connected Health Policy recently released their Spring 2020 version of their comprehensive scan of the 50 states & the District of Columbia.  The full copy of this can be found at CCHCPA Spring 2020 Report.  Here’s a high level graphic from the report.

 CMS Issues Additional COVID-19 FAQs

The Centers for Medicare & Medicaid Services released updated version of their COVID-19 Frequently Asked Questions on Medicare Fee-for-Service Billing on May 27, 2020.  While this document is not entirely focused on telehealth, we wanted to bring this to your attention because it does contain some information on virtual communications services for Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs), and services they can offer to nursing homes.  The specific telehealth section starts on page 35.  There are also questions specific to the new CR (“catastrophe/disaster related”) and DR (“disaster related”) condition codes.  The full Q&A document can be found on the UMTRC CMS Medicare COVID-19 Resources page and at CMS COVID-19 FAQs.

Upcoming Webinars

The UMTRC has several webinars planned for the month of June.  We hope that you can join us and welcome your requests for additional topics for future webinars.

"School Based Health: Behavioral Health and Exam- Enabled Visits Via Virtual Care Webinar"
Date: June 10, 2020
Time: 12:00 pm - 1:00 pm
Hosted by: Upper Midwest Telehealth Resource Center 
Presented by: Marie D. Lee, M.Ed., PMP, with Virtual Care Consultant, ITIL Foundation Certified   

Address barriers and limited access for primary care and behavioral health services for k-12 students. How TytoCare devices are utilized to connect the patient and parents to distant care using Skype, which also allows for language interpreters to be included and can easily apply to rural settings.

"The COVID-19 Pandemic: Learn how a DSMES program went from 12 program per year to over 500 per year using telehealth"
Date: June 11, 2020
Time: 2:00 pm
Hosted by: Upper Midwest Telehealth Resource Center & Indiana State Department of Health
Presented by: Tony Song, CEO, Diabetes Care Partners, Los Angeles, CA

The California-based Diabetes Care Partners (DCP) DSMES program was founded in 2003 and is accredited with the Association of Diabetes Care and Education Specialists (ADCES). DCP has extensive experience delivering DSMES services via telehealth

In this webinar, Tony Song will share his experiences, successes, and challenges and give helpful tips on how to develop and expand a DSMES telehealth program from his perspective.

Transform your life and your future by providing the fastest most effective program to becoming the #1 world expert in your diabetes.

Keeping you healthy from complications so that you can enjoy the things you love for a lifetime.

Public Health and the Use of Telehealth Technology"
Date: June 15, 2020

Time: 2:00 pm - 3:00 pm
Hosted by: Upper Midwest Telehealth Resource Center & Region V Public Health Training Center
Presented by: Dr. Cody Mullen, PhD, Policy, Research, and Development Officer of IRHA
Co-Presenter: Becky Sanders, MBA, the Director of the Upper Midwest Telehealth Resource Center

With the COVID-19 pandemic changing the landscape of public health and healthcare as we know it, telehealth has become an identified solution for several of these changes. Join in to this webinar to learn the basics of telehealth and how it can apply within the landscape of public health.

Telestroke and Teleneuro Webinar"
Date: June 23, 2020

Time: 12:00 pm
Hosted by: Upper Midwest Telehealth Resource Center
Presented by: Steven Blodgett, MidMichigan Health

Telestroke and Teleneuro have been implemented in medical centers. Provide care to patients in rural areas about 200 times a month with these two services. Critical Access included. The program is very strong and is expanding.


Virtual Office Hours

Similar to webinars, our Virtual Office Hours are offered virtually.  They are more informal, more interactive, and typically only last 30 minutes, instead of an hour.  The UMTRC will hold several topic-based Virtual Office Hours this month. 
Bring a cup of coffee and join us for a discussion. 

Our June Virtual Office Hours will be:  

June 9 @ 12:00pm EST – “Medicaid Billing”

June 25 @ 12:00pm EST - “Telehealth is Access”


UMTRC Stakeholder Calls

As part of our outreach efforts, the UMTRC has hosted virtual stakeholder calls with each state in our region every 4th month for the last several years.  Beginning in 2020, these calls will be hosted quarterly and will include all states (IL, IN, MI, and OH).  

Here is the 2020 stakeholder call schedule: 

July 22nd, from 2-3pm Eastern 

October 21st, from 2-3pm Eastern


Upcoming In-Person Events

*UMTRC is monitoring COVID-19 and will notify registrants if there are any changes to in-person events*

UMTRC 2020 Annual Conference
"Defining Your Telehealth Strategy"
July 14-15, 2020

South Bend, Indiana

We are back in South Bend again this year - home to St. Mary’s College and Notre Dame.  South Bend is located in north central, Indiana and central to the UMTRC states of Illinois, Michigan, and Ohio. Join us for a jam packed couple of days as the UMTRC brings speakers from across the country to help your organization to develop your telehealth strategy. The conference will start off on Tuesday morning with a telehealth 101 session at 10am.  With a total of 3 keynotes, 12 breakouts, and individual state networking sessions, this is a telehealth conference you do not want to miss!

*Please note that our conference will go on no matter what the pandemic brings. If we need to go VIRTUAL, we will! 

Are you LinkedIn?

Follow UMTRC’s LinkedIn page for information on

where to find us at training sessions, conferences, and the like.


You can also connect with us through Facebook and view archived webinars on our YouTube page.

Subscribe to the UMTRC Newsletter

Subscribe to the UMTRC Monthly Newsletter by clicking HERE.


This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under cooperative agreement number G22RH3051 under the Telehealth Resource Center Grant Program for $325,000. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.



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