When building and operating a telehealth program, healthcare professionals must consider how their daily operations will be impacted. If they are adding a telehealth program to a practice, it will be vital to consider how telehealth appointments will affect the existing workflow. If the practice is new or switching to telehealth only, a workflow must be created that takes the unique challenges and opportunities of telehealth into account. The resources below provide tools and information to help build a telehealth workflow:
Telehealth.HHS.GOV – Planning Your Telehealth Workflow
“Delivering care using telehealth requires changes to your workflow for delivering care in person. Several processes may be impacted, including scheduling, billing, check-in, appointment structure, triage, consent, and documentation. Establishing a telehealth workflow will increase efficiency and satisfaction for you and your patients.”
American Medical Association – Telehealth Workflow Example
“Your telehealth workflow will vary depending on your organization, type, size, and structure. The example provided below illustrates an effective clinical telehealth workflow that involves a coordinated effort between the patient, administrative team, and clinician.”
Telehealth.HHS.GOV – Telehealth Best Practice Guides
“Whether you are an administrator, hospitalist, or private practitioner — learn how others in your field are using telehealth to connect with patients. Get practical recommendations on billing, strategy, and more to help understand if telehealth is right for you.”
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Last Updated March 14th, 2023
On July 13, 2023, the Centers for Medicare & Medicaid Services (CMS) issued a proposed rule that announces and solicits public comments on proposed policy changes for Medicare payments under the Physician Fee Schedule (PFS), and other Medicare Part B issues, effective on or after January 1, 2024. The calendar year (CY) 2024 PFS proposed rule is one of
AHA launches first telehealth certification for physicians The American Heart Association launched its first individual certification for telehealth, it said in a July 5 news release. The Certified Professional by the American Heart Association-Telehealth certification is available through the association's education hub. The certification aims to
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